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Manufacturing / Wisconsin

Service Administrator / Coordinator

Full Time

Immediate, career opportunity for an experienced Customer Service Administrator/Coordinator in the Lake Country area. Someone with 1-3yrs+ of Service Admin work in a technical field would be ideal (HVAC, plumbing, machine/tooling, etc…) but someone with a strong background in customer & field service will be considered as well. Strong communication skills are a MUST.

General Job Duties & Responsibilities

-Field service dispatch and customer service for the field service department. This includes preparation of service documentation and communications with customers.

-Responsible for providing service request dispatching for the installation and repair of CNC machining equipment in the field.

-Ensuring all service & installation requests are completed in a timely manner

-Assist with inside sales, parts orders,  machine installation project coordination, etc…

-Providing support for the sales and installations departments which will include data entry.

Qualifications and Skills

  • Excellent communication, customer service and presentation skills.
  • MS Office and business applications, including CRM systems.
  • Ability to work independently with little direct supervision.
  • Strong Organizational ability
  • Communicates, interacts, and works effectively with others; receptive to feedback and coaching; voices concerns in a constructive manner
  • Demonstrates commitment to safety first; communicates safety concerns; promotes a safe work environment based on established safety standards and training

Education and Experience

  • Associates degree or equivalent
  • 1-3yrs+ experience in similar/related technical field highly preferred.

Please forward your resume to Kwelch@fsnw.com

Job Overview
  • Date Posted: Posted 2 weeks ago
  • Expiration date: June 28, 2024
  • Location: Delafield, WI
  • Job Title: Service Administrator / Coordinator
  • Salary: $$50,000 to $55,000
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